Last updated 20th July 2025
This privacy notice for ClickNBook (we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our marketplace platform (' Services'), such as when you:
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at privacy@clicknbook.app.
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information. However, if you provide health information or other special category data when booking services, we may process this information to facilitate your booking. We will only process such information with your explicit consent.
Do we collect any information from third parties? We may collect information from third parties, such as when you log in using OAuth services (Google, Facebook, Twitter, Discord) or when we receive information from service providers about bookings and services.
How do we process your information? We process your information to provide, improve, and administer our marketplace Services, facilitate connections between service providers and customers, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information with service providers, customers, and other third parties as necessary to facilitate our marketplace operations. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Under UK data protection law, you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at privacy@clicknbook.app. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
In Short: We collect personal information that you provide to us when you register as a service provider or customer, book services, or interact with our marketplace.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not intentionally collect sensitive personal information. However, if you provide health information or other special category data when booking services (such as medical conditions, accessibility requirements, or other sensitive information), we may process this information to facilitate your booking. We will only process such information with your explicit consent and will handle it with appropriate safeguards.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by our payment processors. You may find their privacy notice link(s) here: https://stripe.com/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google, Facebook, Twitter, or Discord account. If you choose to register in this way, we will collect certain profile information about you from the social media provider, as described in the section called 'HOW DO WE HANDLE YOUR SOCIAL LOGINS?' below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://www.clicknbook.app/cookies
The information we collect includes:
In Short: We may collect information from third parties, including OAuth providers, service providers, and analytics services.
We may collect information from third parties in the following circumstances:
In Short: We process your information to provide, improve, and administer our marketplace Services, facilitate connections between service providers and customers, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
This section applies to you as we operate in the UK.
The UK General Data Protection Regulation (UK GDPR) requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
The following table shows the legal basis for each processing activity:
| Processing Activity | Legal Basis | Purpose |
|---|---|---|
| Account creation and management | Performance of contract | To provide our Services |
| Facilitating bookings and payments | Performance of contract | To fulfil your orders |
| Customer support | Legitimate interests | To provide customer service |
| Marketing communications | Consent | To send promotional materials |
| Analytics and improvement | Legitimate interests | To improve our Services |
| Security and fraud prevention | Legitimate interests | To protect our Services |
| Legal compliance | Legal obligation | To comply with laws |
| Special category data | Explicit consent | To facilitate specific services |
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.
We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.
We use the following third-party services that may collect information through tracking technologies:
We use the following categories of cookies:
| Category | Purpose | Retention Period |
|---|---|---|
| Strictly Necessary | Essential for website functionality, security, and authentication | Session or 1 year |
| Analytics | Understanding how users interact with our website | 2 years |
| Marketing | Delivering relevant advertisements and content | 1 year |
| Preferences | Remembering your settings and choices | 1 year |
You can manage your cookie preferences through our Cookie Settings page.
Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://www.clicknbook.app/cookies.
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Specific retention periods:
Backup retention: Backups containing personal information are retained for up to 30 days for disaster recovery purposes, after which they are permanently deleted.
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
Our Services are not intended for children under 18 years of age. We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 years old.
Age verification: We do not offer an 'information society service' to individuals under 18 years of age. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at privacy@clicknbook.app
In Short: Under UK data protection law, you have certain rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal information. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you believe we are unlawfully processing your personal information, you also have the right to complain to the UK Information Commissioner's Office (ICO).
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE? ' below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can opt out of our marketing and promotional communications at any time by contacting us using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below or updating your preferences.
If you would at any time like to review or change the information in your account or terminate your account, you can:
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://www.clicknbook.app/cookies.
If you have questions or comments about your privacy rights, you may email us at privacy@clicknbook.app.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
Instead of relying on DNT signals, we recommend using our Cookie Settings page to manage your tracking preferences. This gives you granular control over which types of cookies and tracking technologies are used on our website.
If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
In Short: Under UK data protection law, you have specific rights regarding your personal information, including the right to access, correct, and delete your data.
We have collected the following categories of personal information:
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
| B. Personal information | Name, contact information, education, employment, employment history, and financial information | YES |
| C. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
| D. Internet or other similar network activity | Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements | YES |
| E. Geolocation data | Device location | YES |
| F. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
| G. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics | YES |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Learn more about the sources of personal information we collect in 'WHAT INFORMATION DO WE COLLECT?'
Learn about how we use your personal information in the section, 'HOW DO WE PROCESS YOUR INFORMATION?'
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section, 'when and with whom we share your personal information?'
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.
We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
You have rights under UK data protection law. These rights include:
To exercise these rights, you can contact us by emailing us at privacy@clicknbook.app, or by referring to the contact details at the bottom of this document.
We will respond to your request within one month of receipt, though this period may be extended by a further two months where necessary, taking into account the complexity and number of requests.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
If you have questions or comments about this notice, you may email us at privacy@clicknbook.app
Under UK data protection law, you have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, contact us at privacy@clicknbook.app.
Response Time: We will respond to your request within one month of receipt, though this period may be extended by a further two months where necessary, taking into account the complexity and number of requests.
No Fee Usually Required: You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
6. how do we handle your social logins?
In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details (like your Google, Facebook, Twitter, or Discord logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, email address, and profile picture, as well as other information you choose to make public on such a social media platform.
OAuth Scopes. We request the minimum necessary scopes from OAuth providers:
You can revoke these permissions at any time through your account settings on the respective OAuth provider's platform.
We will use the information we receive only for the purposes that are described in this privacy notice or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider. We recommend that you review their privacy notice to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.