Last updated 20th July 2025
This Cookie Policy explains how ClickNBook ('Company', we', us' and our') uses cookies and similar technologies to recognize you when you visit our marketplace platform at https://www.clicknbook.app ('Platform'). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information. This is particularly important for our marketplace where service providers and customers interact.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, ClickNBook) are called 'first-party cookies'. Cookies set by parties other than the website owner are called 'third-party cookies'. Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Platform to operate, and we refer to these as 'essential' or 'strictly necessary' cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our marketplace. Third parties serve cookies through our Platform for advertising, analytics, and other purposes. This is described in more detail below.
You can prevent the setting of cookies by adjusting the settings on your browser (see 'HOW CAN I CONTROL COOKIES ON MY BROWSER?'). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this platform. Therefore it is recommended that you do not disable cookies.
We use cookies to manage OAuth authentication flows when you sign in through third-party providers (like Google, Facebook, etc.). These cookies help us securely authenticate your identity and maintain your login session across our platform. They are essential for providing you with access to your account and protecting your personal information.
We use session tokens stored in cookies to maintain your login state and remember your preferences while you browse our platform. This prevents you from having to log in every single time you visit a new page or refresh the site. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
Our platform offers appointment scheduling functionality and some cookies are essential to ensure that your booking information is remembered between pages so that we can process your appointment requests properly. This includes remembering your selected service provider, service type, and appointment details during the booking process.
We use cookies to remember your preferences for how our platform runs when you use it. This includes your preferred language, timezone, notification settings, and other customization options. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
As a marketplace connecting service providers with customers, we use cookies to remember your search preferences, recently viewed service providers, and favorite services. This helps us provide you with a personalized experience and relevant recommendations based on your browsing history and preferences.
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through our platform.
As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. The following is information about how to manage cookies on the most popular browsers:
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called 'tracking pixels' or 'clear gifs'). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Platform or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
The date at the top of this Cookie Policy indicates when it was last updated.
If you have any questions about our use of cookies or other technologies, please email us at cookies@clicknbook.app.